Basic skills

Listen and respond

to spoken language, including straightforward information and narratives, and follow straightforward explanations and instructions, both face-to- face and on the telephone.

Speak to communicate

information, feelings and opinions on familiar topics, using appropriate formality, both face-to-face and on the telephone.

Engage in discussion

with one or more people in a familiar situation, making relevant points and responding to what others say to reach a shared under- standing about familiar topics

in familiar exchanges connected with education, training, work and social roles .